Login using the secure access code at the top right-hand side the survey invitation letter you were sent. To complete the survey by phone, or for help at any time, call the survey hotline at 1-855-688-1131.
Collection of information for the survey is being undertaken in accordance with Sections 26 through 36 of BC’s Freedom of Information and Protection of Privacy Act (FOIPPA). The confidentiality of any information collected is protected under the provisions of the Act.
Any information obtained from each household is processed, stored, and used in a form that does not permit any particular household to be identified. Your contact information will not be shared with anyone for any other purpose outside of this survey.
Canadian-based research firm R.A. Malatest & Associates Ltd. is conducting the survey data collection under the direction of the Capital Regional District and with the highest standards of the protection of privacy and confidentiality. Click here for a link to the firm’s Privacy Policy.
The Capital Regional District (John Hicks, Senior Transportation Planner) can also be contacted via e-mail at jhicks@crd.bc.ca or by telephone at
1-800-268-4686.
Per FOIPPA requirements, your information will be retained for at least 12 months after conclusion of data collection. If after completing the survey you wish to withdraw your consent to collect your information, please contact John Hicks, Senior Transportation Planner, Capital Regional District at jhicks@crd.bc.ca or 250-360-3305. After 12 months, we will delete your contact information.